Patient rights and responsibilities – Brynteg Medical Practice

Be registered with a General Practitioner.
Change doctor if desired.
Be offered a health check on joining the practice.
Receive emergency care at any time from the practice during opening hours (out of hours care provided by Primecare).
Receive appropriate medication.
Be referred for specialist or request a second opinion if they and the GP agrees.
Have the right to view their medical records, subject to the Acts and to know that those working for the NHS are under
Legal obligation to keep the contents confidential.

Patients will be asked to sign up to a number of responsibilities at the time they join the practice. These are as follows:
Courtesy to the staff at all times – remember they are working under the doctors’ orders.
To attend appointments on time or give the practice adequate notice if they wish to cancel. Someone else could use your appointment.
An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made and the Medical Record be made available.
Patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience.
When patients are asked to give 72 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.
Out-of-hours calls (e.g. evenings, nights & weekends) should only be requested if they are felt to be truely necessary.
The practice has a zero tolerance policy towards violent/aggressive patients (verbal as well as physical). Any form of unacceptable behaviour will result in the immediate withdrawal from the practice list.
Upon joining the practice list, the patient agrees to their medical records being made available to appropriate staff for development, educational and review purposes.