We make every effort to give the best service possible to everyone who attends our practice.
As a patient, you have the right to complain about any aspect of the service which you are less than satisfied, and the Practice has produced a Complaints Procedure to assist you through this. A copy of this document is available at Reception upon request.
Any complaint you wish to make can be accepted either in writing or verbally, and should preferably be addressed in either case to the Practice Manager. If you feel the Doctor is the most appropriate person to approach, you are free to do so.
Each complaint is handled quickly and effectively with the aim of improving our service to our patients.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Follow this link to download the complaints form and leaflet.
The Public Services Ombudsman for Wales
The Ombudsman can look into complaints about local government, National Health Service organisations – including GPs
See the Ombudsman website for details.
Public Services Ombudsman for Wales:
Phone: 0300 790 0203
Address: Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ.
Hywel Dda Community Health Council:
Phone: 01646 697610 (option 3)
Address: Hywel Dda Community Health Council
Suite 5, 1st Floor, Ty Myrddin, Old Station Road, Carmarthen, SA31 1BT
Patient Support Services:
Phone: 0300 0200 159
Freepost Feedback @ Hywel Dda
Withybush General Hospital